Accredited Telstra Enterprise Partner
Accredited as a Telstra Enterprise partner, our multi-award winning team of experts specialise in mobile workflow creation, development and management, complex data & IP and unified communication solutions.
Why Techwell Enterprise?
With access to the latest technology and expert advice, our enterprise solution specialists are highly skilled in identifying, designing and providing managed mobility, data, unified communications, and IoT device management services.
We have deep domain expertise across Telstra Enterprise and Government, deploying and managing over 26,000 mobility devices, and more than 250 Corporate and Government customers under Enterprise level management.
Enterprise Mobility Management
Our mobility offering is end-to-end incorporating:
- Device staging and configuration, DEP
- Device lifecycle including leasing program, trade-in programs and custom warranty/repair program
- Workflow integration with Bluewater, ServiceNow and Remedy
- Billing and asset management (including utilisation of applications including BillView, InfoView, T-Analyst, MBRS and Bluewater)
- EMMS via partners BTSM and imei
- On-site resources
- Large-scale deployments
- 1st level support
- Vehicle tracking – Navman and Fleet Complete
Data & IP Network Design
Our team of Data & IP solutions specialists take a consultative approach to understand your business requirements to design tailored IP network solutions.
Our extensive experience ensures your network is a perfect fit for your organisation. We provide services in:
- Internet connectivity, endpoint security software and devices
- Deployment of end devices
- Wi-Fi and security
- Device management
- ISDN migration
- Data and IP – software defined networks (i.e. internet VPNs), private IP networking and LAN design (TID / MPLS)
- Site assessments and roadmap development
Unified Communications, Voice & Collaboration
Our UC specialists have extensive experience in providing hosted and on-premise voice and collaboration suites across a range of industry verticals, incorporating:
- Voice / collaboration suites
- Contact centre and IP telephony
- SIP-capable phone systems
- Hosted TIPT
- Carrier connectivity and management of voice solutions
Pre-Sales Consulting & Project Management
Telecommunications and ICT are industries that change every minute. Quality and depth of service from consultative sales to project management and asset handover is key to successful delivery of our clients’ complex projects.
No two enterprise clients are the same, and we’re known for our agile and flexible approach, backed by a consistent and immaculate service model. Our project management framework is proven to deliver successful planned, controlled and complete deployments to the original requirements.
Our Operational Approach
Client Management & National Fulfillment
Our dedicated fulfilment team represent an unmatched work ethic and hold extensive experience, enabling our solutions specialists to maximise their time with each client.
Our team can activate and dispatch mobile services throughout Australia, manage the onsite installation of phone systems and Wi-Fi internet solutions, and manage a technical field workforce in accordance with bespoke onsite service requirements.
Our project management team has extensive experience in delivering all types of ICT solutions. Our project framework ensures your deployment is controlled and executed within scope, according to time, budget, risk, communications, and work breakdown structure.
Online Ordering Portal - Express
One of the most popular services includes Techwell’s online ordering portal, ‘Express’. Express eliminates the complexity associated with managing a mobile fleet and allows clients to access a fast and straightforward ordering interface.
We also work with client ordering systems such as Bluewater, ServiceNow and Remedy.
Projects & Contracts We Manage
Electricity wholesaler – 8,000 devices rolled out statewide over a 6 month project window
Government client – eight years of continuous managed mobility services for 2,600 services
Publicly listed Australian national company – device strategy planning and fulfillment
Privately owned national building services company – 36 site national network development
Banking institution and state government authority – integration and in house management of service management tools – ServiceNow and Remedy
Regional educational authority – 30 school education network design and development
Telemetry and IoT device production company – 3,000 IoT device sim provisioning and ongoing management
Banking institution – managed mobility service contract held for over 7 years