Wi-Fi Solutions

If you want a high-speed, easily accessible internet solutions that can be used across multiple devices, then we can help you implement the right one. Businesses use Wi-Fi in all different ways. From providing a single in-office connection for your internal team to providing a large amount of customers or guest free Wi-Fi when they check into your business, whatever your Wi-Fi needs, we can help.

• Simple Wi-Fi connections

  We understand no two businesses are the same, that’s why we get to know what’s important to you and how you plan to use your Wi-Fi connection, so we can provide the right solution, the first time.

  Whether you’re a small business managing an online presence or have multiple users engaging in online video conferencing, large file sharing, heavy internet usage, cloud service and overseas calling, and everything in between, we have Wi-Fi bundles that suit you.

• Offering your customers or guests free Wi-Fi

  Offering wireless Internet access for guests can open new doors for your business. For a cafe or restaurant, customers are more likely to extend their stay, purchase additional food and drinks, and return knowing they can use a Wi-Fi connection.

  For motels and hotels, Wi-Fi is one of travelers’ deciding factors when selecting where to stay. Offering guest wireless access can be highly beneficial, as it provides outside associates, contractors, and other visitors with a reliable internet connection.

  Although mobile carriers have covered much of the nation’s more-populated areas with wireless 4G internet access, Wi-Fi connections can provide faster speeds and usually aren’t subject to usage limits. Plus Wi-Fi can be offered where 4G access isn’t available—as well as for laptops, tablets, and other mobile devices that aren’t 4G equipped.

  When offering your customers in-house Wi-Fi access you can also gain important insights and information you can use to market your business and services to them in the future.

IT Cloud Solutions

• What are cloud solutions?

  Cloud-based technology solutions offer online data storage and accessibility, so your staff can access your business wherever they are. But it’s more than this! ‘The cloud’, as it is known, offers a wide range of benefits for your business that you may not have considered before. Chat to our team about our IT Cloud Solutions – Gold Coast and beyond.

• Advantages of the Cloud for your business

  Through the cloud, you and your colleagues can collaborate with anyone from virtually everywhere through your desktop and mobile devices. Whether your staff are overseas, working from home or from the office, they have access to everything they need to be immediately connected and remain productive.

  The flexible infrastructure of the cloud also means your technology solution will be easily scalable.  This is a big advantage of cloud solutions as opposed to using traditional phone lines, making the cloud ideal for when your business grows and expands.

• The Techwell difference

  Techwell has an experienced team of IT professionals who always keep up-to-date with the ever-changing technology field.  The solutions that may have been implemented a few years ago may now be obsolete, costing you too much, or pose a security risk.  We can help increase efficiency, increase uptime and help meet your business and budget objectives with our cost-effective cloud solutions.  We also offer ongoing technical support to monitor and protect your data to give you greater peace of mind.

  Techwell can also hook up your Office Professional telephone and communications software through the cloud, meaning your team can take advantage of useful tools such as instant messaging, data synchronisation and mobility integration.  It all helps you and your team work better and smarter together.

  Unlike many others, we take the time to come to you on-site and get to know you and your business in-depth so the solutions we offer are specially tailored to your business now and into the future.

Managed IT

Leave your IT to Techwell! We offer full managed IT solutions via both server and desktop service to augment your business, so you can spend less time troubleshooting, and more time on making sales and revenue.

• IT support you can rely on

  Our team can turn your strategies and plans into action through our ICT professional services, with full integration into your business to boost your performance.

  We offer real-time services that continually monitor your IT environments and maintain optimum conditions, providing you with a weekly report to keep you informed on the state and performance of your network.

  We can also include support options allowing our online chat team to work with you to fix problems, make changes, and review your network as required.

  If you want a team of professionals who genuinely care about your business working on your side, get in touch with Techwell today.

System Monitoring

IT plays such a critical role in your business operations, which is why Techwell can help you monitor and maintain its performance.

• Around the clock monitoring

  With our online 24/7 monitoring service, you’ll no longer be in the dark when it comes to your IT environment. Our service will alert you immediately if a problem arises, giving you time to respond to minimise disruptions. In many cases, our monitoring services will let you know of potential hardware failures before they occur, potentially avoiding any impact to your business.

• We’re here for you

  Occasional IT issues are a reality for all businesses. However, you never have to worry as we work closely with you to resolve any problems, offering unlimited logged support queries. We endeavour to diagnose and resolve your IT issues on the spot, with 76% being resolved with our intervention in the first 15 minutes. For more complex issues, where necessary, we can access your machine remotely and resolve the issue ourselves.

• Less downtime means more productivity

  We work closely with you via chat services to resolve whatever issues you or your team may come across. If required, we can remotely log into your machine and provide assistance directly via our monitoring software, which gives us access to take control and resolve the issue.