Mark Hallam's Blogs

Ransomware threats, which encrypt critical data and demand ransom, are intensifying and severely disrupting business operations. In Australia, 73 per cent of businesses have fallen victim to cyberattacks in the past five years[1]. And, as ransomware threats escalate, so do their tactics. This includes the emergence of double extortion ransomware, where cybercriminals, in addition to…

Cybersecurity has become a critical concern for businesses worldwide, and one of the most prevalent threats organisations face is phishing attacks. These deceptive emails aim to trick individuals into divulging sensitive information or downloading malicious software. While robust technical solutions, such as those provided by Techwell, play a significant role in combating such threats, a…

Effective IT services are vital for businesses today, especially with the rise of remote and hybrid working. You need to make sure that your organisation has the right support in place, regardless of the scale of your business. Many companies opt to manage their IT services provision internally but sometimes this isn’t possible and sometimes…

Mobile devices have become an important part of our lives. We use them to stay connected with friends and family, check the news, and shop for the latest trends. With so much personal information stored on our phones, it’s important to take steps to protect ourselves from mobile security threats. In this blog post, we…

Every year, cyber fraud costs Australian businesses $33 billion dollars. And that’s only the self-reported losses – losses that are unreported could be double this amount. It’s hard to say what is the true cost to the business owner. Leaked customer details, hijacking of websites, stealing client payment information, lack of trust in your business…

In 2020, there was a successful ransomware attack every eight minutes. The threat of a ransomware attack is growing more prodigious everyday, and we need to be alert and proactive to protect ourselves from more high-impact attacks. So what questions should you be asking, and what steps can be taken to mitigate the impact of…

There has been a huge increase in ‘Call-Spoofing’ Australia wide in the last few months, but what is it? Why is it happening and what should you do if you receive one? What is Call-Spoofing? ‘Call spoofing’, is the latest weapon used by cyber criminals to encourage people to accept a call. Put simply, Call-Spoofing…

There are so many types of hacks and hackers that it can sometimes feel impossible to keep up, but who are the main culprits and what are they up to?   Black Hat Hackers Black hat hackers are known as the ‘bad hackers’; they are motivated by money but often, they just do it for…

Why Do Hackers Hack? By the end of 2025, there will be more than 75 billion devices connected to the internet, and every single one of them will be vulnerable to hackers. In 2019 an average of 4,800 websites were compromised each month and we can expect this number to continue to rise; but what…

Cybersecurity issues have become an increasing day-to-day struggle for businesses, worldwide. Based on recent trends and the side effects of a global pandemic; recent cybersecurity statistics have revealed a huge increase in hacked and breached data from sources that are common in the workplace, such as mobile and Internet of things (IoT) devices. In addition…

We’ve had a number of customers calling our Techwell Business Technology Advisors this week asking about the upgrading to Microsoft 365 Business Grade email.   Email is still one of the most common business apps to communicate and connect with customers, so it is vitally important to make sure you are using the right email…

Managed services is the outsourcing of the day-to-day management of a company’s IT, but why should you use a Managed Services Provider? These days it’s imperative to stay on top of the constant changes in IT, from high performance demands to the pressure to deliver competitive IT functionality – IT systems are expected to meet high…

‘Managed Service’ is a term that is rapidly becoming more prominent in the technology industry, but what does it actually mean? Put simply, a managed service provider (MSP) is a third-party company that remotely manages IT infrastructure and end-user systems on behalf of your business.   What is involved in being a Managed Service Provider? A good…

Whilst there is a growing understanding within business owners that staying up to date with the latest technology, software and hardware, can increase the productivity and efficiency of your business, there is still much to learn about protecting your business from cyber attacks.  According to a study conducted by the University of Maryland, a cyberattack…

5 things to consider before you relocate your office Relocating to a new office presents an exciting chance to enhance your small business. An office with new infrastructure and capabilities can boost employee productivity and business efficiency and minimise your move-in and set-up costs. It can also create an opportunity to leverage new technologies. Every…

There has never been a time when companies and organisations have been more at risk of having their data made public or stolen then through a cyberattack. Prevention is the key to defending against cybercrimes. Using the right technology, the majority of attacks, even the most advanced ones, can be prevented without disrupting the normal…

What are the major impacts of the NBN for my business? Since the introduction of the nbn™ to the Australian business and consumer markets, there has been mixed reports on the service. Over time we have seen a steady increase in the performance of the network. But a big factor is being prepared or preparing…

The National Broadband Network (nbn™) is well and truly, providing businesses with access to faster and more reliable internet connections. As fast, reliable internet continues to be vital for business operations, it’s critical that organisations are prepared. Here’s everything you need to know to avoid interruption to your business when switching to the nbn™.

You probably already know the nbn™  is your ticket to fast, reliable internet, but did you know there are different plans and speeds you can choose from? Inevitably, no matter how you operate, nbn™ will be an essential change to the way you do business. But with four different speeds and plans to choose from, you really do…

Poor internet connection can be a showstopper when it comes to business functionality, but it doesn’t stop there. The utility of modern homes can also be significantly hindered by unreliable connections. With several factors influencing your internet experience, it’s vital to ensure you’ve ticked all the boxes so you can make the most of your…

Here at Techwell, we believe in today’s digital age Wi-Fi is an essential form of business communication. Not only is Wi-Fi advantageous for you and your customers but it will also assist in increasing your brand awareness.

Toll fraud is real, with a loss of $US38.1 billion ($49.8 billion) in revenue due to communications fraud in 2015 alone. Like all technological scams, people commit toll fraud because it is a brilliantly irritating combination of anonymity, profitability, and scalability. The appeal of toll fraud means it is a severe concern for phone users,…

The NBN network is currently replacing most existing landlines that service Australia’s phone and internet networks. This is a part of an ongoing plan which was designed to upgrade the internet speeds of Australian businesses and individuals to be competitive on an international level, well into the future. This comes as a huge relief for…

We have all had that moment of fear, regret, anxiety and realisation; I replied all.

It’s an exciting time for Australian internet lovers, as more and more fixed line services are being converted to the NBN. However, many people are finding that transitioning from digital (ISDN) services to NBN fixed services can be a long process that leaves them without internet for days. But fear not, it doesn’t need to…

A little while ago we shared a blog post which compared Australia’s internet speeds to the rest of the world. Plain and simply, they weren’t great before, and they are slow to improve. Australia is ranked 50th in the world for its average national internet connection speeds, lagging just behind the likes of France, Qatar,…

From freezing to lagging, there’s normally a hiccup or two along the way when technology is involved. Roy Trenneman from the IT Crowd would tell you to turn it off and on again, but you’ve probably already tried that. We get that technical services aren’t everybody’s thing. That’s why we’ve put together this guide on…

We can install all the equipment in the world, but if you don`t know how to use it, it will cost you time and money, and won’t help you to provide the best service to your customers.

While many Australians have heard the term NBN we often find that there are so many unanswered questions for small to medium-sized businesses. Do you understand what a move to the NBN means for you? If you don’t, read on and I will try and help you and your business transition without being overwhelmed.

Australian businesses have adapted to changes in technology at a rapid rate within the past 3 years. That being the case you can understand why these businesses rely heavily on support from reputable suppliers. 

Being a Mum, the ability to work from home regularly is a must. Finding the right balance between school drop offs, appointments and actually even getting to work some mornings is a challenge that many parents face. With 1 in 3 Australians working from home in some capacity it really has become a preferred way…

The quick black and white answer to this is simply not great. Through an Akamai report from December 2016, Australia’s internet was ranked 50th in the world and our average internet speed is 9.6mbps. Note that I do say, ‘average’ speed.

  Whether you’re a Baby Boomer, Generation X or a Millennial, at some point or another you should have come across the great Australian TV show Beyond 2000, or it’s predecessor Beyond Tomorrow.

When your business phones aren’t working, do you know what to do? It’s extremely important that you do, you could be losing valuable business calls. Enter Dane Lebrocque – Techwell’s Level 2 Support Technician.