What is Managed IT?
Managed IT services are business-grade solutions delivered by a Managed Service Provider (MSP) that can combine flat-rate, unlimited IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.
A good Managed IT service creates a working partnership that is focused on working towards the clients desired business outcomes utilising the skills and solutions provided by the MSP.
This working relationship aligns both the goals of both the Managed Service Provider and the clients' to minimise downtime, increase productivity and provide tailored business solutions.
In the past, IT companies would bill for their services hourly and only fix problems as and when they arise. A Managed Service Provider
proactively monitors the health of your IT environment and works to prevent issues before they arise, or act quickly should they occur. A good MSP will know that there is an issue, well before you do.
From Level 1 IT support, like password resets, printer configuration or basic troubleshooting, to full system monitoring with monthly reporting and SLA agreements, an MSP becomes your outsourced IT department.
Why should I use a Managed Service Provider?
Compliance and security
Is your firewall up to date? Do you audit your workstations and servers? Has your company implemented security standards and work to maintain those standards? For example, businesses have more ways than ever to take many forms of payments such as credit and debit cards, gift certificates, wire transfers to name a few, but with these forms of transacting also comes the need for due diligence.
Control your IT costs
Being able to have a fixed price per month for all of your IT needs makes planning and budgeting much easier and removes the possibility for bill shock for a heavy month of IT usage.
Reduce labour costs
Hiring and training internal IT staff can be very expensive, and sometimes, employees don't
always live up to your expectations. Partnering with Techwell lets you focus your human resources where you need them most.
Trained, experienced, qualified, certified
If you have no IT training or experience, how could you know if your employees are qualified? Certifications are important, but experience is gained over time and should be a large contributing factor when considering IT support.
Qualified doesn't equal experienced
At Techwell, it's rare that we would be presented with an issue we had never seen before, as we deal with many customers every single day. An in-house IT employee working alone, or in a small team could not be exposed to the amount of challenges that an IT company would, no matter how much they
Increase efficiency and competitiveness
Organisations that try to manage all IT services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed onto customers.
Quickly implement new technology
Any good Managed Services Provider will have the resources to rapidly begin and implement
new projects. Your in-house IT department could take weeks or even months to carry out the same task. Our combined decades of experience allows you to move your business forward quickly, safely and with the expertise and guidance of our experts.
Stay focused on your core business
Most small to medium businesses are at complete capacity when it comes to the day to day operation and running of the business. As such, many managers have limited time and attention to give to decisions pertaining to their IT. Working with Techwell can help you stay focused on your core business and not get distracted by complex IT decisions.
There are no business investments that don't carry some degree of risk. Markets, competition, government regulations, financial conditions, and technologies can change quickly. At Techwell we have specific industry knowledge, and specialise in security and compliance issues.
Level the playing fields
Most small businesses can't afford to match the in-house support services that larger companies maintain. Partnering with Techwell helps small businesses act 'big' by giving them access to the similar technology, and expertise that large companies enjoy. An independent third-party managed cost structure and economy of scale can give your company a competitive advantage.
Advanced performance monitoring
The Techwell Network Operations Centre (NOC) monitors the health of your server and identifies issues that may impact that server's performance. Identified issues will be categorised by severity and escalated to our team of professionals for resolution.
Scheduled preventative maintenance
Regular preventative maintenance required to maintain the basic operation of windows workstations and servers.
Our Managed IT Solutions
● Dedicated ICT Business Technology Advisor
● Dedicated Project Manager
● CIO reporting
● ICT roadmap, review and reporting
● Hardware and software procurement pre-sales and support
● Vendor Management Support
● IT policy development
● Access to helpdesk
● SLA agreement and reporting
● Remote support
● Incident root cause analysis
● Automated escalation
● SOE development and management
● License audit service
● Asset audit & report
● DR test
● Periodic public facing security testing
● Security patch management monitoring
● Antivirus monitoring and management
● Event log monitoring
● Automated self-heal actions
● Backup monitoring
● ICT infrastructure performance monitoring
● ICT infrastructure capacity monitoring
● Automated monthly reports
● Automated antivirus definition updates
● Desktop and server antivirus scans
● Desktop and server patch management
● Backup mount and test file restores
● Preventative maintenance plans
Why Choose Our Managed IT Solutions?
If you are a business on the Gold Coast in need of better management of your IT service assets, look no further than Techwell's managed IT services. Our professional team of IT experts is on hand to help with any troubleshooting on a convenient basis for you.
Whatever your business challenges, we're on hand to handle the IT side of your business so that you don't have to. Our full integration solutions are carried out in real-time to continually monitor your IT environment and ensure a reliable, consistent level of operation.
Our IT management packages can also be tailored to your company's unique requirements.
There are many reasons why Techwell should be the number one choice for Gold Coast businesses in need of reliable IT solutions. As an award-winning business that specialises in the real-time monitoring of your IT system, we ensure that your technology is continually performing as it should, resulting in smoother operations for your company.
By investing in our managed IT services, you are not only investing in your technology but much more, including heightened productivity of your employees and the improvement of your business's cyber security posture with a tailored security strategy. To learn more about how Techwell can improve your IT systems today, get in touch with our friendly team.
At Techwell, our mission is to make technology simple for our customers. We will take the hassle out of technology, and work with you to ensure that you receive the right solution for your business needs.
Whether you're a small family business or a multi-site organisation growing at a rapid rate, Techwell specialise in building the ideal digital strategy for you, using the latest technology to ensure your ongoing success.
Having serviced over 6,000 businesses in South East Queensland, at Techwell our unique ability to conceptualise, build and implement premium technology solutions, whilst also being able to offer all things telecommunications, we are the ideal IT and telecoms partner for your business.
IT Management Solutions
If you're in need of an efficient managed IT management solution driven by specialists in the sector, look no further than Techwell. Our award-winning services work effectively to streamline your IT infrastructure and maximise its potential, leading to not only better day-to-day operations but also minimised costs and downtime.
Not only this but entrusting the management of your IT systems to a reputable company such as Techwell allows you to focus your efforts elsewhere - wherever matters most. Our managed IT service style is proactive, meaning we quickly diagnose and correct any issues with your systems before they begin to affect your daily comings and goings.
Failing technical systems can be a bottleneck that slows your company's productivity down but trusting us with your systems can help you to remove the bottleneck and improve your workflow.
Server & Desktop IT Solutions
Desktop Management is the proactive monitoring and management of all technology systems including servers, laptops, desktops, smartphones, and tablets, all from one central location. Desktop management provides you with peace of mind that your online assets are safe and secure.
At Techwell, we offer Desktop Management Solutions that are flexible and practical; we can carry out our services on both a server and desktop basis
Businesses that do not have a maintenance program can be exposed to server outages that result in downtime, lost productivity and extensive costs.
Whilst a server outage can be an issue for a company's infrastructure, an employee that has a non-functional desktop will be entirely unable to complete even the most basic of tasks.
With Techwell managing and resolving all of your desktop issues, you can expect your employees to be working as efficiently as possible. We minimise downtime, increase productivity and reduce cost by optimising your current IT infrastructure with a tailored business solution.
Managed IT Strategy Consulting
Whether you're a newly set-up business or an established business that has been trading for years, there is always room for improvement when it comes to your IT system. After all, technology is continually and rapidly evolving, meaning there is always a way to improve how technology works for your business to support your goals and objectives.
At Techwell, we work with you to strategise the best managed IT solutions for your individual needs, considering many factors such as budget, company size, and what you require from your technology. From there, we can efficiently implement, test, and maintain your new strategy to keep up with your business' routines and needs.
One of the worst things that can happen to a modern business is falling behind the technical curve, and our consulting services can make sure you have all the tools you need for continued growth.
IT Security & Risk Management
As the technology world becomes more advanced and refined, so too do the threats that seek to exploit your information for malicious intent.
At Techwell, we're adept at ensuring your technology is as secure as possible, minimising the risks of viruses, malware, ransomware, and more. Whether a hacker wants to delete all your information or hold it to ransom for significant funds, it's easier to keep them out in the first place than deal with their threats.
We can work with you to identify the current risks threatening your managed IT system, as well as educating employees on common IT security issues such as the signs of a virus. One of the first steps to preventing malware in your network is by improving your company's digital education, and you can trust Techwell to give your employees the most up to date guidance around.
Don't let your business fall prey to the sophisticated workings of hackers by not having a suitable IT risk management plan in place.
IT Security Support & Solutions
If your business's managed IT system does, unfortunately, fall foul of a security breach, don't try and handle the problem yourself. The Techwell team are highly trained to diagnose any security breaches and work quickly to provide tailored solutions to restore your system's operations back to how they should be. You can get back to work quickly and easily with minimal disruptions.
You can do your part to ensure that your IT infrastructure remains as safe as possible by having measures in place for all eventualities. Consult with our experts here at Techwell today for more advice on how to optimise your technological security.
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