Skip to content

You've come to the right place.

Our resource centre features webinar recordings, animated explainer videos, video blogs, articles and more.We'll always load our latest help tools, infographics, white papers and any other small business help tools with think will be valuable to your business.We hope you find what you're looking for. If you still have questions ask the Techwell team today, we'd love to help!

Managed IT

Why are managed IT services essential for your business?

Effective IT services are vital for businesses today, especially with the rise of remote and hybrid working. You need to make sure that your organisation has the right support in place, regardless of the scale of your business. Many companies opt to manage their IT services provision internally but sometimes this isn’t possible and sometimes…

Why is Mobile Security Important & How To Protect Yourself

Mobile devices have become an important part of our lives. We use them to stay connected with friends and family, check the news, and shop for the latest trends. With so much personal information stored on our phones, it’s important to take steps to protect ourselves from mobile security threats. In this blog post, we…

A Cyber Security

How Often Do You Need a Cybersecurity Audit?

Every year, cyber fraud costs Australian businesses $33 billion dollars. And that’s only the self-reported losses – losses that are unreported could be double this amount. It’s hard to say what is the true cost to the business owner. Leaked customer details, hijacking of websites, stealing client payment information, lack of trust in your business…

Blogs

PSTN & ISDN: What Are The Differences?

Difference Between PSTN & ISDN Much like any other form of technology, telecommunication networks have evolved and developed over time to meet new demands, requirements and functionalities. From basic analogue technology to modern-day video conferencing and messaging, phones have changed rapidly over the past few decades in Australia. We’ve covered all you need to know…

microsoft teams calling

Westpac Switches from Phone Systems to Microsoft Teams Calling

Westpac has become the first bank in Australia to replace their PABX and dedicated VoIP systems with Microsoft Teams Calling. Over 5000 branch office staff have been provided with iPhones in addition to the Microsoft Teams Calling application. The deployment was completed in August 2021 and fully operational across Westpac’s 840 branches. Westpac are Australia’s…

person on computer hacking into a business

How To Prepare for Ransomware Attacks: 5 Questions to Ask Yourself

In 2020, there was a successful ransomware attack every eight minutes. The threat of a ransomware attack is growing more prodigious everyday, and we need to be alert and proactive to protect ourselves from more high-impact attacks. So what questions should you be asking, and what steps can be taken to mitigate the impact of…

scam text message on phone

Scam Text Messages: What Are They & How to Stop Them

Why you’re being inundated with so many scam messages? Australia is rife with conversation about the inundation of scam text messages we have all experienced recently; but why is it happening, and what you can do about it? Some scam text messages are easy to spot, with terrible typos and spelling or obviously fake website…

call spoofing

Call Spoofing: How Scammers are Using Fake Phone Numbers to Scam You

There has been a huge increase in ‘Call-Spoofing’ Australia wide in the last few months, but what is it? Why is it happening and what should you do if you receive one? What is Call-Spoofing? ‘Call spoofing’, is the latest weapon used by cyber criminals to encourage people to accept a call. Put simply, Call-Spoofing…

laptop on bench attempting to hack a website

Types of Hackers & How They Attack You

There are so many types of hacks and hackers that it can sometimes feel impossible to keep up, but who are the main culprits and what are they up to?   Black Hat Hackers Black hat hackers are known as the ‘bad hackers’; they are motivated by money but often, they just do it for…

facebook error message

Facebook Outage: Technology is Fundamental to the Operation of Most Businesses

The Event Panic struck billions of people on Monday as Facebook, WhatsApp and Instagram all went down at the same time. One thing became very clear, very quickly – the world really relies on these services and the technology industry in general. In a matter of minutes, Facebook had completely disappeared from the internet and…

hacker at computer

7 Reasons Why Hackers Hack & How to Prevent It

Why Do Hackers Hack? By the end of 2025, there will be more than 75 billion devices connected to the internet, and every single one of them will be vulnerable to hackers. In 2019 an average of 4,800 websites were compromised each month and we can expect this number to continue to rise; but what…

Videos

Remote Support

  1. Enter in the 9 digit code your technician will give you.
  2. Launch the downloaded program, it may be in your Downloads folder.
  3. When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.

Please insert your code below

  1. Launch the downloaded program, it may be in your Downloads folder.
  2. Enter in the 9 digit code your technician will give you.
  3. When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.
Download Applet
Download a Temporary Applet to hel me now

Compatible with Mac OS X Mavericks (10.9) or later

Call 1300 350 292