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Our resource centre features webinar recordings, animated explainer videos, video blogs, articles and more.We'll always load our latest help tools, infographics, white papers and any other small business help tools with think will be valuable to your business.We hope you find what you're looking for. If you still have questions ask the Techwell team today, we'd love to help!

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Westpac Switches from Phone Systems to Microsoft Teams Calling

Westpac has become the first bank in Australia to replace their PABX and dedicated VoIP systems with Microsoft Teams Calling. Over 5000 branch office staff have been provided with iPhones in addition to the Microsoft Teams Calling application. The deployment was completed in August 2021 and fully operational across Westpac’s 840 branches. Westpac are Australia’s…

person on computer hacking into a business

How To Prepare for Ransomware Attacks: 5 Questions to Ask Yourself

In 2020, there was a successful ransomware attack every eight minutes. The threat of a ransomware attack is growing more prodigious everyday, and we need to be alert and proactive to protect ourselves from more high-impact attacks. So what questions should you be asking, and what steps can be taken to mitigate the impact of…

scam text message on phone

Scam Text Messages: What Are They & How to Stop Them

Why you’re being inundated with so many scam messages? Australia is rife with conversation about the inundation of scam text messages we have all experienced recently; but why is it happening, and what you can do about it? Some scam text messages are easy to spot, with terrible typos and spelling or obviously fake website…

Blogs

call spoofing

Call Spoofing: How Scammers are Using Fake Phone Numbers to Scam You

There has been a huge increase in ‘Call-Spoofing’ Australia wide in the last few months, but what is it? Why is it happening and what should you do if you receive one? What is Call-Spoofing? ‘Call spoofing’, is the latest weapon used by cyber criminals to encourage people to accept a call. Put simply, Call-Spoofing…

laptop on bench attempting to hack a website

Types of Hackers & How They Attack You

There are so many types of hacks and hackers that it can sometimes feel impossible to keep up, but who are the main culprits and what are they up to?   Black Hat Hackers Black hat hackers are known as the ‘bad hackers’; they are motivated by money but often, they just do it for…

facebook error message

Facebook Outage: Technology is Fundamental to the Operation of Most Businesses

The Event Panic struck billions of people on Monday as Facebook, WhatsApp and Instagram all went down at the same time. One thing became very clear, very quickly – the world really relies on these services and the technology industry in general. In a matter of minutes, Facebook had completely disappeared from the internet and…

hacker at computer

7 Reasons Why Hackers Hack & How to Prevent It

Why Do Hackers Hack? By the end of 2025, there will be more than 75 billion devices connected to the internet, and every single one of them will be vulnerable to hackers. In 2019 an average of 4,800 websites were compromised each month and we can expect this number to continue to rise; but what…

impact-of-work-environment-in-covid

The Impact of the Work Environment Due to COVID-19

It’s no secret that COVID-19 has changed so many things, for so many people, in such a small amount of time. Here in Australia, it has exponentially changed the way we work, how we work and where we work. This has come as a shock to some businesses who were unprepared for employees to have…

woman-standing-in-front-of-code-on-screen

Cybersecurity in 2021 & Beyond

Cybersecurity issues have become an increasing day-to-day struggle for businesses, worldwide. Based on recent trends and the side effects of a global pandemic; recent cybersecurity statistics have revealed a huge increase in hacked and breached data from sources that are common in the workplace, such as mobile and Internet of things (IoT) devices. In addition…

person-on-windows-computer

Why Should I Upgrade to Microsoft 365 Business Grade Email?

We’ve had a number of customers calling our Techwell Business Technology Advisors this week asking about the upgrading to Microsoft 365 Business Grade email.   Email is still one of the most common business apps to communicate and connect with customers, so it is vitally important to make sure you are using the right email…

techwell technician helping employee

Five Reasons Why You Should Use a Managed Service Provider

Managed services is the outsourcing of the day-to-day management of a company’s IT, but why should you use a Managed Services Provider? These days it’s imperative to stay on top of the constant changes in IT, from high performance demands to the pressure to deliver competitive IT functionality – IT systems are expected to meet high…

Videos

Remote Support

  1. Enter in the 9 digit code your technician will give you.
  2. Launch the downloaded program, it may be in your Downloads folder.
  3. When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.

Please insert your code below

  1. Launch the downloaded program, it may be in your Downloads folder.
  2. Enter in the 9 digit code your technician will give you.
  3. When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.
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Compatible with Mac OS X Mavericks (10.9) or later

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