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Managed services is the outsourcing of the day-to-day management of a company’s IT, but why should you use a Managed Services Provider?

These days it’s imperative to stay on top of the constant changes in IT, from high performance demands to the pressure to deliver competitive IT functionality – IT systems are expected to meet high standards of operation, while offering 24/7 availability, security and performance.

Many businesses believe that by outsourcing their IT to a Managed Services Provider (MSP), these challenges will be addressed.

 

Why Would I Need a Managed Service Provider?

 

If you have ever found yourself thinking the following things, it might be time that you considered looking for the help of a Managed Services provider:

  • “We didn’t achieve everything we wanted last year due to a lack of Service and Support.”

  • “We had too many service outages and downtime.”

  • “We overspent our budget on tweaks to our business applications that eroded its performance.”

  • “We lost data due to lack of ability with the solution.”

There are many benefits that can be sought by engaging the help of a Managed Service Provider. Here are our top five:

 

1. Fill staff shortages

 

Most small-medium businesses either can’t afford, or don’t have the need for a full time IT department.

By engaging a Managed IT Services provider, you get all the benefits of a full time, fully resourced IT department with very specific expertise and experience. You won’t have the financial burden of investing in the ongoing training and development of an IT team, which is inevitable in this rapidly changing environment.

 

2. Expertise

 

By investing in a Managed Service provider, you are gaining the support and guidance of expert advice that has come from extensive experience, research and study.

A good Managed Service provider will always keep their staff trained on upcoming and new releases as well as new technologies.

A Managed Service provider is highly efficient in sourcing, delivering and implementing IT services in a way that keeps costs low and the time to deploy short while providing a high-quality service to the business.

Organisations that attempt to implement and support all IT services in-house usually have much higher research and development costs and longer timelines to deploy full solutions.

 

3. Network monitoring

 

Network monitoring provides information to network administrators in real time that determine whether a network is running optimally.

It is this information that a Managed Service Provider can formulate a plan to minimise deficiencies and optimise efficiency.

Assessing the true cost of downtime is hard but proactive steps can be taken to avoid it completely; using a managed service provider can ensure maximum uptime and minimal service interruptions. For optimal performance, constant availability of mission-critical IT services is the top priority.

 

4. Security

 

The risk of a cyber attack is increasing at a rapid rate, and the means used to perform a cyber attack are changing all of the time – it can be very hard, if not impossible to keep up.

Hackers are targeting businesses of all types and sizes, and for a typical small-medium business, it could feel impossible to know what to do to secure their business from such an event

For a Managed IT Service Provider, this is simply part of the job; from implementing software solutions to providing awareness training for your employees, they will work to ensure that your business is safe and secure.

 

5. Cost efficiency

 

In the event of a major IT issue, paying an IT contractor on an hourly basis can be incredibly costly.

The typical cost components of an IT department, including training, equipment and personnel, are absorbed by the Managed Service Provider and presented as a fixed monthly charge.

This allows you to effectively predict costs every month when budgeting. Depending on the future requirements and the speed of your organization’s IT maturity, the managed service can scale to address such scenarios.

 

Contact Techwell for Our Managed Services Today!

 

A Managed IT Service Provider might seem at first like a luxury, but they could be the difference between your business running smoothly and a major network issue or security breach.

For more information, call us on 1300 350 292.

About Lindsay Bell , General Manager, Techwell

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